Customer says Verizon confuses dollars and cents
Saturday, December 9, 2006
Blogger George Vaccaro is a customer from the US who apparently purchased wireless network connection from Verizon, thinking that he was getting a good deal. Instead, he says he was charged about 71 dollars instead of 71 cents: 100 times more than what his bill should have been at the rate quoted.
When he called the Verizon customer service, he said he also found out that several Verizon representatives think 0.002 cents is equal to 0.002 dollars. According to the phone conversation recording he posted to his blog,
Vaccaro also posted on his blog the text of what he said was an e-mail reply from a Verizon Wireless customer service representative on December 8, stating: