GNER could not afford to pay the £1.3 billion premium it had promised the government, and whilst National Express have promised £1.4 billion, the larger contributions are scheduled for towards the end of the franchise when revenues should be better as increases in capacity and the estimated growth in rail travel take effect.
The new operator, part of the National Express Group, has committed to making an number of improvements to the service as part of the franchise contract. One of the first changes for passengers travelling today will be that the on-board wireless internet service is now free for all passengers.
Elsewhere on the UK railway network, today also saw TransPennine Express begin services from Manchester to Edinburgh and Glasgow after a change in the Cross Country franchise saw the services leaving Virgin Trains.
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